Frequently Asked Questions

Welcome to our FAQ section, a resource designed to offer insightful and detailed responses to your most prevalent questions concerning our specialized translation services for immigration and legal contexts. Here, we address a variety of topics, from our operational processes and pricing structures to the extensive range of languages we proficiently handle. We invite you to peruse the information provided, crafted to offer clarity and assistance. Should you require additional information or personalized assistance, our team is readily available to address your specific needs and inquiries.

Acceptance

Generalized questions about the acceptance of our translations.

Navigating the specific translation requirements of different universities can be complex. At AccuTranslate, we are adept at meeting these diverse needs. Universities often necessitate that translations are sent directly from the translating entity. If this is a requirement for your institution, please reach out to us. We can directly send the translated documents to your university. Have your student ID or application number at hand to facilitate this process.

The acceptance criteria for translations can vary significantly across different DMVs. To ensure that our translations meet the specific requirements of your local DMV, we encourage you to contact us. We can research your state s criteria and confirm if our translations align with them. It s important to note that currently, our translations are not accepted in New Jersey and Nevada.

Absolutely. We offer a guarantee of acceptance by USCIS, backed by a full refund policy if there are any issues. We are committed to staying abreast of the dynamic requirements of USCIS to ensure every translation aligns with their current standards. In the event of a policy change post-translation, we will reissue an updated translation at no additional cost.

Delivery

Generalized questions about how we deliver our translations.

Every client is provided with electronic delivery as a standard feature, enabling the download of translations directly from the order status page. For those who prefer physical copies, we offer this service at an extra fee. Our shipping services are extensive, covering domestic and international addresses, P.O. Boxes, and APO/FPO/DPO locations. Clients can choose their preferred shipping speed at checkout, with FedEx being our preferred carrier, although UPS, DHL, and USPS are also available.

Certainly! We recognize the diverse needs of our clients and are equipped to provide translations on various platforms, including Canva and InDesign. If you have specific requirements or need translations on a particular platform, feel free to contact us. We will provide detailed information and pricing tailored to your unique needs.

General Questions

Insights into our services and offerings.

Indeed, we do offer volume discounts, although it is determined on a case-by-case basis. The threshold for these discounts begins at 50 pages. We assess the volume and complexity of each project individually to provide a tailored discount that reflects the scope of the work.

Absolutely. We understand that sometimes, urgent situations arise requiring expedited services. For an additional fee, which can be selected at checkout, we prioritize your translation. In typical scenarios, a one-page document in our core languages can be turned around in under 4 hours.

For documents in our core languages, we aim to translate 1-3 pages within 24 hours or less. However, the turnaround time can vary depending on the length and complexity of the file, as well as the language pair involved. We provide an estimated completion time at checkout to give you a clear expectation.

Yes, you can! We strive to accommodate such requests, although it s subject to the specific translator s availability and current workload. This might influence the turnaround time for your translation.

We have a diverse team of translators skilled in a wide range of languages. For a comprehensive list and further details, please visit our languages page.

Our translators undergo a rigorous vetting process. They are required to complete several test orders, devoid of customer data, to evaluate their proficiency in file uploading, formatting, revision uploads, and navigation of our customized translator portal. Only after a thorough review of their work by our trusted, existing translators are they welcomed onto our team.

Certainly. We offer notarization as an additional service beyond our standard certification. All notarized translations are certified. If a specific state’s notary is required, we can facilitate this, though it may incur an additional fee and potential delay.

Yes, for an additional fee per page, we offer a currency conversion service to cater to the diverse and global needs of our clientele.

We are a proud member of ATA. Our translation is certified and accepted by USCIS. This certification underscores our commitment to quality and professional standards in all our translation services.

We are accessible via email around the clock, and our chat service is operational during the week. Phone messages can also be left for our team. For detailed contact information, please visit our contact us page. For business sales inquiries, you can reach out directly to [email protected].

We value transparency and customer feedback. Reviews about our services can be found on platforms like Trustpilot, Reviews.io, and Yelp, offering insights into the experiences of our diverse clientele.

Notary Services

In-depth insights into our notary offerings and procedures.

Our primary notary is stationed in Miami, Florida. This professional is well-versed in the legal and ethical requirements of notarization, ensuring that your documents are authenticated with the utmost integrity and precision.

Our order fulfillment team operates from our central location Miami, Florida, utilizing notary publics commissioned in the state of Florida and adhering to Florida’s notarial laws. It’s important to note that while we follow Florida’s regulations, our notarization is valid and recognized throughout the entire United States

We strive to meet our clients’ diverse needs, but currently, we are unable to offer notarization services tailored to specific counties. Our focus is on providing state-level notarization to ensure the broadest acceptance and compliance with legal standards.

Our notary services are designed to attest to our signature, not that of our clients. We currently do not offer Remote Online Notarization (RON). Our process ensures that the notarization is focused on authenticating our services and the accuracy of the translations provided.

The notarization we provide doesn t have an expiration date it lasts for the lifetime of the document. The notary’s commission has an expiration date, but as long as the document is notarized before this date, the notarization remains valid indefinitely. This ensures that your notarized documents remain legally compliant and accepted for years to come.

We offer notarization based on a certificate of translation accuracy. Normally, one notarized certificate is provided for every set of 4 documents.

For instance, if you have 4 documents requiring translation (birth certificate, death certificate, marriage contract and passport), we can supply a single notarized translation for the set. However, should you prefer an individual certificate of translation accuracy for each document, you will need to request four separate notarized translation. Feel free to contact us directly to discuss any additional payment, ensuring transparency and obtaining your consent at every stage of the process

Orders

Detailed insights into the order process and management.

Could you explain the different stages indicated by the order status?

Certainly! The order status provides real-time insights into the progression of your translation request.

  • Received: Your order has been successfully placed and is awaiting processing by our dedicated team.
  • In Progress: A skilled translator, best suited to your specific needs, has been assigned and is currently working on your translation.
  • In Review: The completed translation is ready for your review, and we welcome any revision requests to ensure utmost accuracy and satisfaction.
  • Approved (If Applicable): This status indicates that any additional services requested are pending.
  • Completed: Your order has been finalized, ensuring that all your specifications and quality expectations have been met.
  • On Hold: Should there be any issues or additional information required, your order will be placed on hold. We encourage you to reach out to us for a swift resolution.
  • Refunded: In the event of a cancellation, this status confirms that your order has been nullified and a refund processed.

Absolutely! We encourage clients to leave notes on the order confirmation page, especially if the source file contains cursive writing, non-Anglicized text, or any illegible sections. Providing specific names and places ensures accuracy and avoids potential delays.

You have the flexibility to update your delivery address directly on your order status page or by sending us an email. We aim to ensure that your documents reach you promptly and securely.

Documents are notarized within 24 hours of approval from Monday to Friday. If approved before 3 PM ET, the notarization occurs on the same day, underscoring our commitment to efficiency.

We advise clients wishing to cancel orders to contact us immediately. Given our rapid translation commencement, orders not yet in progress can be refunded. Each case is evaluated individually for orders beyond the “created” status.

Revisions can be requested directly on your order status page. Alternatively, if you prefer, you can email us the file with your edits, ensuring to include your order number for reference.

Yes, however, it is mandatory to review and approve your file before we proceed with shipping or notarization to ensure that it meets your expectations and requirements.

Pricing

Clarifications on our pricing structure and options.

  • Certified $25.99/page: Ideal for basic vital documents, ID cards, and generic content, offering quality at an affordable rate.
  • Expedited $35/page: Tailored for documents necessitating heightened accuracy and detail, handled by our top-tier translators.

Our diverse pricing models are crafted to cater to the distinct needs and expectations of our diverse clientele. We recognize that some clients need expert translators for intricate medical documents, while others seek native speakers for more straightforward translations. Similarly, bilingual clients might prefer to review translations themselves, while others rely on a professional review. Our pricing reflects these varied scenarios, ensuring tailored solutions for every client.

Payment

At AccuTranslate, we are dedicated to offering a seamless and diverse range of payment options to cater to our global clientele. We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms, ensuring flexibility and convenience. If you have specific payment preferences or require additional information on our accepted payment methods, please feel free to reach out to our customer service team.

Certainly! We understand the importance of detailed documentation for your records, accounting, or reimbursement processes. We can promptly generate a comprehensive invoice upon request, outlining the services rendered, costs, and other pertinent details to ensure transparency and accuracy. Please inform us at the time of placing your order or contact our customer support if you require an invoice.

Quality Assurance

Quality assurance is integral to our service delivery. At AccuTranslate, we have instituted a meticulous quality control process that encompasses the engagement of highly qualified translators, multiple layers of editing, and stringent review protocols. Each translation undergoes rigorous scrutiny to ensure accuracy, context relevance, and adherence to industry standards. If you’re interested, we can provide an in-depth overview of our quality assurance mechanisms tailored to ensure excellence in every project.

Your satisfaction is paramount to us. If the initial translation does not align with your expectations or specific requirements, we are more than willing to undertake necessary revisions. Our team is committed to engaging in a collaborative process, incorporating your feedback, and making adjustments to ensure the final translation is impeccable and tailored to your needs. Could we assist you in exploring the revision options and processes?

Confidentiality

The security and confidentiality of your documents are our top priority. We employ advanced security protocols, including encrypted data transmission, secure storage solutions, and restricted access controls to ensure your sensitive information is rigorously protected. If you wish, we can provide a detailed overview of our security measures designed to uphold the integrity and confidentiality of every document entrusted to us.

Indeed, every member of our translation team is bound by strict confidentiality agreements. These legal contracts underscore our commitment to privacy, prohibiting the disclosure, misuse, or unauthorized dissemination of your sensitive information. We can share more about the stringent measures and protocols we have instituted to ensure an unwavering commitment to confidentiality.

Customer Service

We offer a dynamic order tracking system designed for real-time updates and transparency. Clients can monitor the progress of their translation projects, receive timely notifications, and interact with our team for updates. If you’re interested, we can guide you on utilizing this feature to stay informed and engaged throughout the translation process.

Absolutely! Our customer service team is on standby to provide personalized assistance. Whether you have specific concerns, custom requests, or need clarifications, our representatives are equipped to provide prompt and tailored solutions. How may we assist in addressing your unique needs or inquiries today?

Technology and Innovation

At AccuTranslate, we blend the art of human expertise with the precision of technology. While we leverage technology to enhance efficiency, the nuance, context, and accuracy are upheld by our team of skilled human translators. Would you like an in-depth exploration of how we harmoniously integrate technology and human skills to deliver superior translation services?

We are steadfast in our commitment to innovation and adaptability. Our team engages in continuous learning, research, and development to stay abreast of evolving language nuances, industry trends, and technological advancements. We can share more about our proactive approaches to ensuring our services, translators, and processes are consistently refined, updated, and aligned with global standards and expectations.

Additional Information

We are committed to ensuring that every clientís unique needs and specifications are met with precision and professionalism. Our team is always available to address any specific inquiries or requirements you may have. We strive to offer a seamless, efficient, and satisfactory experience from the moment you place your order until your translated documents are safely in your hands. Your satisfaction and the accuracy of our translations are our top priorities.